Shipping policy

Shipping Information

UK Shipping

• Primary Carrier: Royal Mail Small Parcel service.

• Delivery Time:

  • In-stock items (e.g., Sangria Pens): Typically delivered within 2-5 working days after dispatch.

  • Standard Shipping: Up to 10 working days.

  • Express Shipping: Up to 7 working days.

• Shipping Options:

  • Free Shipping: Available for orders over £60.

  • Standard Shipping: £3.50 per order.

  • Express Shipping: £5 per order.

Returns & Refunds Policy

Eco-Friendly Returns Policy

At Sangria Pens, we are committed to sustainability and reducing waste. To support our eco-friendly mission, we do not accept returns. This helps us minimise unnecessary shipping emissions and product waste, ensuring a smaller environmental footprint.

Refunds

Refunds may be offered on a case-by-case basis if the reason is valid. Examples of valid reasons include:

• Damaged or defective products upon arrival.

• Incorrect items received.

If you believe you qualify for a refund, please contact our customer service team with your order details and evidence of the issue (e.g., photos).